Support
We're a small team at Furman Studios and we read everything. Most questions are answered below — if yours isn't, get in touch.
Contact us: support@aurakeeper.com
We aim to reply within 2–3 business days. When you write, it helps to include your keeper name and, if it's about a purchase, the date and what you bought.
Getting started
Aurakeeper is a creature-collection base-builder. Tap into the world to meet sprites, send crews to gather resources, raise buildings back in your village, and battle your way up through the realms. A short guided intro walks you through your first battle, your first harvest, and your first building — you can skip it at any time.
Accounts & cloud saves
Do I need an account?
No. You can start playing right away — your progress is saved on your device. When you're ready to protect it, you can claim your account with an email address (from the 💾 button in the top bar, or the "Save your progress" goal). Claiming lets your realm follow you to a new phone.
How do I move my realm to a new device?
Claim your account on your old device first, then sign in with the same email on the new one. Your cloud save will restore your village, roster, and progress.
I signed out and my progress is gone!
Signing out clears the save on that device and relies on your cloud copy to bring it back. As long as your account was claimed, sign back in with the same email to restore everything. If you played anonymously and never claimed the account, an un-synced local save cannot be recovered once cleared.
Gems & purchases
What can I buy?
Gems are the game's premium currency, purchased through the App Store. Everything else in the shop — chests, resource bundles, sprites — is bought with gems you already hold. You never need to spend money to play.
How do I restore a purchase?
Gem purchases are consumable and are added to your balance as soon as they're verified. If a purchase was charged but your gems didn't arrive, first make sure you're online, then tap Settings → Restore purchases, which re-checks our record of everything you've paid for and banks anything missing. If they're still missing after that, email us with the date and the App Store receipt and we'll sort it out.
Refunds
All purchases are handled by Apple. Refund requests go through Apple at reportaproblem.apple.com. If something went wrong on our side, contact us and we'll help make it right.
Notifications
Aurakeeper can remind you when a building finishes, a crew comes home, or a producer fills up. You can turn these off any time in Settings → Phone reminders, or from your device's system settings.
Deleting your account & data
You can delete your account and all its cloud data from inside the game: open Settings → Delete account and confirm. It can't be undone — the account, its cloud save, its friendships and its purchase record all go — and the device is left on a fresh anonymous game.
If you'd rather we did it, email support@aurakeeper.com from the address your account is claimed under, with the subject "Delete my account." See our Privacy Policy for details on what we store, and our Terms for what happens to unspent gems.
Device support
Aurakeeper is built for iPhone and adapts to every screen size, notches and Dynamic Islands included. If you hit a layout or performance issue on a specific device, let us know which model and iOS version you're on.
Report a bug
Found something broken? Email support@aurakeeper.com with what happened, what you expected, and your device model. Screenshots are gold.